It's easy, you have two solutions:
Contact us through the chat. You will receive an answer in a very short time
Access your personal area, next to the product sheet you will have the opportunity to send a message to the reseller. Write the message and click on send.
Credit card or card enabled for online purchases, paypal, bank transfer
Payment by credit card is instantaneous; the order confirmation will be received by email after a few minutes from the transaction made.
To confirm the order, simply add the items to the cart, enter the shipping data (already registered in case of non-first purchase) and finally make the payment.
You will receive an email notification of the order confirmation and a second notification of the shipment.
If you intend to add a product line, the quickest way is to place a second order. If you intend to delete lines or delete the order, you must log in to your personal area and, in the "My orders" section, send the request directly to the retailer, who will reply within 48 hours.
Shipping costs are calculated based on the weight / volume of the items and the distance between the dealer / buyer. In case of purchase of items at multi-retailers, there may be an increase in transport costs. In this regard, Mechanika works constantly to reduce shipping costs, in order to optimize the final expense of the user.
At the time of shipment, the user will receive a notification via email containing the "Tracking nr" through which the evolution of the shipment can be constantly monitored. In addition, if the mobile number has also been entered, you will receive an SMS directly from the reference courier.
If the damaged package is received, it must be indicated on the delivery note at the same time as delivery, indicating the status of the package and any return. This notification will allow the retailer to be able to take recourse against the couriers, responsible for any damage.
The return procedure varies according to the motivation of the same.
If the product is:
- · Broken / defective / non-compliant / incomplete
Access your personal area, enter the "Return orders" section, write a message by entering the detail of the return and, in the appropriate section, attach a photo of the product received. Click on send. From this moment on, a procedure will open, supervised by Mechanika, which will quickly lead to the resolution of the return.
- · I changed my mind
If 14 days have not passed since the shipping date, you can return it with transport costs at your expense. Access your personal area and in the "Return Orders" section, write a message indicating your reasons for return. As soon as we accept the practice from Mechanika, we will support you in search of the best shipping method for the return.
If you have forgotten your account password, click on the link HERE and you will be redirected to a specific page
If you want to change your data, or unsubscribe from the newsletter, access your personal area and in the "Account settings" section you will find instructions to be able to change what you want.
For further questions or needs, do not hesitate to write an email to firstname.lastname@example.org